THE HOME OF WELLNESS
THOUSANDS OF SATISFIED CUSTOMERS SINCE 2019
THE HOME OF WELLNESS
THOUSANDS OF SATISFIED CUSTOMERS SINCE 2019
THE HOME OF WELLNESS
THOUSANDS OF SATISFIED CUSTOMERS SINCE 2019
THE HOME OF WELLNESS
THOUSANDS OF SATISFIED CUSTOMERS SINCE 2019
THE HOME OF WELLNESS
THOUSANDS OF SATISFIED CUSTOMERS SINCE 2019
THE HOME OF WELLNESS
THOUSANDS OF SATISFIED CUSTOMERS SINCE 2019
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I purchased a Revel Tampere 3 Person Traditional Finnish Sauna expecting a premium, safe product. Unfortunately, after normal use, the Harvia heater scorched the internal timber wall because it did not have the manufacturer’s required clearance.
A licensed electrician inspected the sauna and confirmed the heater had to be moved approximately 35 mm to comply with Harvia’s minimum clearance requirements.
Revel also confirmed in writing that the heater mounting brace was installed during manufacturing.
Despite this, Revel has refused to replace the damaged panel or the sauna. They have since advised the model has been discontinued, replacement panels are no longer available, and instead suggested I sand the burnt timber myself.
To make matters worse, the original factory mounting bracket is permanently fixed and cannot simply be “remounted” as they suggested.
A new mounting point had to be created to relocate the heater, and this has now caused the heater to begin marking the fold-down seat as well.
After weeks of trying to resolve the matter directly, I have been left with no option but to escalate the dispute to Fair Trading under the Australian Consumer Law.
Very disappointed with both the product and the after-sales support, especially considering the premium price paid.
Loving our Revel Virta 2 person sauna so far (about 2 months since we bought it). I'm using it about 3-4 times a week right now. It looks great, is lit very nicely, is comfortable for 2 people and heats up pretty quickly. Being right next to our pool and a cold shower I get the benefit of rapid temperature change too.
I have used my fair share of saunas and this is by far one of the simplest ones yet. Effortless and such a great design! Wish I had invested sooner… thanks for the customer service team for being so easy to deal with. I can’t wait to purchase my ice bath next!
I love my sauna and use it 4 or more times per week. Still using it and it hasn’t lost its appeal even after 12 months. The sauna is still performing perfectly.
One downside is that I bought the 4 person sauna and it isn’t long enough to lie flat on the bench and if I had to purchase again I would get the 8 person size.
Also read the fine print. You do need 25 Amp power to the heater which needs to be installed by an electrician and buried 60cm which for me was more costly than expected as it required cutting through a section of concrete driveway.
I still love my sauna and would definitely buy it or a bigger one again if I ever move house.
I couldn’t be happier with my Revel Sauna! The quality is excellent - easy to assemble and it delivers an amazing sauna experience. What truly sets Revel Saunas apart though, is their customer support. From pre-purchase questions to warranty claims, their support team (Vanessa) was responsive, knowledgeable, and genuinely helpful every step of the way. I highly recommend both the product and the people behind it!
Did not fit the odin ice bath - however product & customer service was excellent
We love our Tampere 4 Person Traditional Sauna. The delivery process was first rate. The unit was easy to unpack and assemble. The customer support was first rate as we learnt how to use the sauna correctly.
We use the sauna in the middle of the day to take advantage of solar power. The sauna sits nicely in the indoor pool area so that we have easy access to the shower, spa, pool and sauna.
The daily sauna experience is something we look forward to - pure relaxation. We feel more energetic and healthier since we've started using it.
We highly recommend Revel Saunas - great products, great service, great prices. I guess it's ice bath next.................
Hi Pete,
Thank you so much for the glowing review! We’re absolutely thrilled to hear how much you’re enjoying your Tampere 4 Person Traditional Sauna. It definitely sounds like the perfect setup, especially in your pool area! It’s wonderful to know it’s become a part of your daily wellness routine and that you’re feeling the benefits already. We truly appreciate your kind words about the product and service. An ice bath sounds like a fantastic next step. Thanks again for your support!
Revel in Wellness,
I have used my fair share of saunas and this is by far one of the simplest ones yet. Effortless and such a great design! Wish I had invested sooner… thanks for the customer service team for being so easy to deal with. I can’t wait to purchase my ice bath next!
Hi Kayla,
Thank you so much for the wonderful feedback! We’re thrilled to hear you’re loving your sauna and found it so simple and well-designed. It’s great to know our customer service team made the process easy for you too. We can’t wait to help you with your ice bath next!
Revel in Wellness,
I love my sauna and use it 4 or more times per week. Still using it and it hasn’t lost its appeal even after 12 months. The sauna is still performing perfectly.
One downside is that I bought the 4 person sauna and it isn’t long enough to lie flat on the bench and if I had to purchase again I would get the 8 person size.
Also read the fine print. You do need 25 Amp power to the heater which needs to be installed by an electrician and buried 60cm which for me was more costly than expected as it required cutting through a section of concrete driveway.
I still love my sauna and would definitely buy it or a bigger one again if I ever move house.
Hi Burni,
Thank you so much for your thoughtful review! We’re thrilled to hear that your sauna is still going strong and getting plenty of use even after 12 months. We really appreciate you sharing your experience with the setup and sizing as well - it’s valuable feedback for future customers and for us as well. It sounds like you've made the most of your sauna despite the installation challenges, and we’re so glad it’s become such a well-loved part of your routine. If you ever decide to upgrade to the 8-person model down the track, we’d be more than happy to help. Thanks again for your support and kind words!
Revel in Wellness,
Great quality and works perfectly in the sauna. Keeps my head cool—highly recommend!
Hi Angus,
Thank you for your positive feedback on our Revel Sauna Hat! We are thrilled to hear that it is working perfectly for you and keeping your head cool. We appreciate your recommendation and hope you continue to enjoy using our premium heat shield in the sauna. Thank you for choosing Revel!
Revel in Wellness
Loving my sauna so far! It’s easy to use, super comfortable - I’m excited to get up in the morning and have my sauna time. A perfect size for fitting in my spare bedroom, and it looks great too.
Hi Holly,
Thank you for your kind words. We are thrilled to hear that you are loving your Revel Aura sauna and that it has become a part of your daily routine. Enjoy your morning sauna sessions!
Revel in Wellness
