GET IN THE KNOW
Frequently asked questions.
Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions.
Order Questions
How can I pre-order a sauna or ice bath from Revel Saunas & Ice Bath?
Explore our products and choose the one you desire. Follow the simple steps to securely place your pre-order. If you wish to secure your stock with a deposit, please call us at 1800 849 284.
When will my pre-ordered sauna or ice bath be delivered?
Delivery times for pre-ordered products may vary. You will see the shipping dates of when your pre-order will be available on each product listing. Please note that these dates are subject to change based on manufacturing and shipping schedules.
Is there a deposit required for pre-orders?
Yes, we typically require a 30% deposit for pre-orders to secure your reservation. The deposit amount will be subtracted from your total product cost. Call us on 1800 849 284 to secure your stock.
Can I modify or cancel my pre-order?
Yes, you may be able to modify or request a refund on your pre-order before the product is shipped. Please contact our customer support team as soon as possible to assist you with any changes or cancellations.
How long will it take my order to arrive?
If the item is in stock, orders are typically processed and shipped the next business day. If the product is available in a warehouse within your state, it may arrive the same day. However, if it requires interstate transfer due to stock availability, delivery can take up to two weeks. In most cases, it will arrive within a few days.
The ETA for a product I ordered has changed on the Revel website?
The 'Back in Stock' dates displayed on our pre-order products update as each incoming container sells out. When you place an order, you reserve stock from the shipment available at the time of your purchase. If you notice an ETA update on our website after placing your order, rest assured that your stock has already been secured. Please refer to the ETA provided in your confirmation email for the accurate delivery timeline.
General Questions
Why buy Revel Saunas & Ice Bath products over other brands?
At Revel, we take pride in offering high-quality saunas and ice baths that are meticulously crafted with the latest technology and premium materials. Our products are designed to provide exceptional performance, durability, and a luxurious experience, setting them apart from competitors.
Can I install the sauna or ice bath myself, or do you offer installation services?
Depending on the product, some assembly may be required, and detailed instructions will be provided. For complex installations, we recommend professional assistance to ensure proper setup and safety. We can also offer installation services upon request.
Are Revel saunas and ice baths energy-efficient?
Yes, our saunas and ice baths are designed with energy efficiency in mind. They are equipped with modern technology to ensure optimal energy usage without compromising on performance.
What is the warranty period for Revel Saunas & Ice Bath products?
The warranty duration may vary depending on the product. Please refer to the product description or contact our customer support for specific warranty details.
How can I prevent mould in my sauna?
Mould prevention involves the "Bake & Breathe" method: Bake: After use, leave the heater on for 30 minutes with the door closed to eliminate moisture. Breathe: Then, leave the door open for 30 minutes to allow airflow and reduce dampness.
Additionally, wipe down high-traffic areas, remove damp items after each session, and keep the sauna well-ventilated.
Are there any safety considerations when using Revel Saunas & Ice Bath products?
Yes, safety is paramount to us. Please carefully read and follow the user manuals provided with each product. For saunas, it's important to stay hydrated and avoid prolonged sessions at excessively high temperatures. For ice baths, we recommend gradual exposure to cold and avoiding submerging the head.
Infrared Saunas
How easy is it to assemble the Revel Infrared Sauna?
The sauna is relatively easy to assemble. The walls are secured with a spring or sliding buckle, and screws are used only for attaching the roof and floor strips. With two people, the assembly is straightforward. Ensure the sauna is placed on a flat, stable surface for proper alignment and functionality.
How should I maintain and clean my sauna?
To clean your sauna, use a cloth dampened with a mild vinegar and water solution. We recommend placing towels on the seat and floor during use to maintain cleanliness and protect the wood from sweat damage.
How do I change the lighting in my Aura Sauna?
To change the LED mood lighting: Press and hold the light button on the control panel until a code appears. Press the light button to scroll through color options. Wait 5-10 seconds without pressing any buttons to save your choice.
What is the ideal temperature for using the infrared sauna?
The optimal temperature range is between 42°C and 54°C, which is ideal for experiencing the therapeutic benefits of infrared saunas. However, personal preferences may vary.
Do I need to preheat the infrared sauna?
No preheating is required. The panels emit infrared light immediately upon being turned on, allowing you to start your session right away.
Why does the sauna’s calf area feel cooler?
The heater in the calf area is designed to use less power due to the smaller body mass in that region, helping to conserve energy. However, the sauna will still reach the set temperature, and your legs will continue to benefit from infrared light.
What does the red light heater do?
The red light heater emits both near and mid-infrared light. Adjusting the dial to the left emphasizes near-infrared (with a bright red glow), while turning it to the right focuses on mid-infrared (which may not be visible but is functioning). Setting the dial upward turns off the heater.
What should I do if the radio reception is unclear?
If you experience poor radio reception, adjust the long red wire extending from the control box on the roof. This wire serves as the radio antenna and moving it should improve signal clarity.
What if my sauna develops small splits or gaps in the wood?
Exposure to heat and moisture can cause the wood to swell or shrink, leading to surface-level splits or gaps. This is normal. If you notice deep splits or have concerns, contact us for assistance.
How can I prevent mould in my sauna?
Mould prevention involves the "Bake & Breathe" method: Bake: After use, leave the heater on for 30 minutes with the door closed to eliminate moisture. Breathe: Then, leave the door open for 30 minutes to allow airflow and reduce dampness.
Additionally, wipe down high-traffic areas, remove damp items after each session, and keep the sauna well-ventilated.
Traditional Saunas
How do I assemble the Revel Traditional Sauna?
The sauna is relatively easy to assemble, with walls secured using a spring or sliding buckle. Screws are used to fix the roof and backrest but should not be overtightened. It’s recommended to use a drill on a low torque setting and avoid using an impact driver.
Where should I install the sauna?
The sauna should be installed on a flat, stable surface to ensure the structure is level, which helps components fit together properly. You may also consider using rubber matting between the sauna and the floor for better insulation.
How do I clean and maintain the sauna?
Clean the sauna using a cloth dampened with a mild vinegar and water solution. It’s good practice to place towels on the seat and floor during use to maintain cleanliness and protect the timber from sweat damage.
How do I care for the sauna stones?
Before first use, rinse the stones with clean water. When placing stones in the heater, arrange them carefully without wedging them into the heating elements. Over time, stones disintegrate and should be replaced every 300 hours of use.
How do I use the sauna heater?
The heater has two dials: one for the power and countdown timer and one for the thermostat. The countdown timer can be set for specific hours, and the thermostat controls the desired temperature. Refer to the Harvia manual for detailed instructions.
What is the proper procedure for the first use of the sauna?
For the first time, turn the heater on at the maximum temperature without stones, and let it run for 30 minutes. Then add the stones, and let the heater run for two hours to burn off any impurities. During this break-in process, be prepared for any cracking or chipping of the stones.
How can I prevent mould in my sauna?
Mould prevention involves the "Bake & Breathe" method: Bake: After use, leave the heater on for 30 minutes with the door closed to eliminate moisture. Breathe: Then, leave the door open for 30 minutes to allow airflow and reduce dampness.
Additionally, wipe down high-traffic areas, remove damp items after each session, and keep the sauna well-ventilated.
What should I do if the door does not close properly?
Exposure to heat and moisture may cause the wood to swell, potentially affecting the door’s ability to close. Sanding the areas that catch or adjusting the hinges will resolve the issue.
Can I control the sauna light separately from the heater?
The light is powered by the heater and cycles on and off as the heater operates. If you wish to control the light independently, consult a licensed electrician to modify the wiring.
How should I look after the sauna stones?
Before first use, rinse the stones with water to remove dust. When placing them in the heater, do so gently to avoid damaging the elements. Over time, the stones may disintegrate, and we recommend replacing them every 300 hours of use. Perform a break-in process by heating the stones at maximum temperature for two hours during the first use.
Barrel Saunas
What foundation is required for a barrel sauna?
A flat, level surface is necessary for the sauna's foundation. We recommend using a concrete slab or pile foundation to support the weight of the sauna (up to 600 kg when assembled). Avoid placing it on soil or grass to prevent timber degradation
How do I assemble the barrel sauna?
Ensure the sauna is positioned on a stable, flat surface. The base must be square and level to avoid assembly issues. You can use packing shims to adjust for any unevenness. Roof tiles should overlap in a honeycomb pattern, and silicone can be applied where the front and back panels meet the timber to prevent water accumulation
How often should I oil the sauna?
Oiling is required every 3-6 months to protect the external wood surfaces from UV damage and harsh weather. Use UV-protectant timber oil, such as linseed or teak oil. Do not apply oil to the interior surfaces.
What should I do if the sauna wood cracks or swells?
Swelling or small splits may occur due to exposure to heat and moisture. This is normal. You can sand down areas where the door may catch or seal small gaps with high-temperature, waterproof silicone. If you notice deeper splits, contact us for further assistance.
How should I maintain and clean the sauna?
After each use, wipe down surfaces with a cloth and a mild vinegar and water solution. Remove any damp items, such as towels or robes, to prevent moisture buildup. Regularly remove the floor panel to clean the bottom of the barrel and prevent condensation or dirt accumulation.
How can I prevent mould in my sauna?
Mould prevention involves the "Bake & Breathe" method: Bake: After use, leave the heater on for 30 minutes with the door closed to eliminate moisture. Breathe: Then, leave the door open for 30 minutes to allow airflow and reduce dampness.
Additionally, wipe down high-traffic areas, remove damp items after each session, and keep the sauna well-ventilated.
What should I do if mould appears in my sauna?
To treat mould:
Use a diluted hydrogen peroxide solution for disinfection. For mould in the wood grain, apply a paste of baking soda and warm water, then scrub gently.
If needed, sand the affected area with fine-grit sandpaper.
How should I look after the sauna stones?
Before first use, rinse the stones with water to remove dust. When placing them in the heater, do so gently to avoid damaging the elements. Over time, the stones may disintegrate, and we recommend replacing them every 300 hours of use. Perform a break-in process by heating the stones at maximum temperature for two hours during the first use.
How do I operate the sauna heater?
The heater has two dials:
Top dial: Controls the power and countdown timer. It can be set to run for a specified duration (1-4 or 1-8 hours).
Bottom dial: Adjusts the thermostat for your desired temperature. A reset button is available if the heater activates its overheat protection.
What accessories come with the sauna, and how should I use them?
Accessories include a thermometer, sand timer, bucket, and ladle. Place the thermometer at head height, ensuring it's not above the heater. The bucket has a plastic insert to prevent water damage. Avoid leaving the ladle in a full bucket of water to preserve its condition.
Ice Baths
How do I assemble my Revel Ice Bath and chiller?
Before starting, refer to the owner's manual available on the product listing or scan the QR code provided with your ice bath. Use the provided plumber’s tape and O-rings for all connections to prevent leaks.
